Locked out? Call the emergency line. It is answered around the clock, and a locksmith is dispatched to your address anywhere in Manhattan.
What this service covers
Apartment doors, brownstone entries, office suites, and storefront gates. The locksmith opens the door with the right tools for the lock in front of them, and if the lock took damage before we arrived, it can be repaired or replaced on the same visit.
- Apartment and co-op lockouts, including mortise locks common in prewar buildings
- Brownstone and townhouse entry doors
- Office and storefront lockouts, including deadlatches and panic hardware
- Broken key extraction and cylinder swaps after the door is open
What to have ready
The locksmith checks ID and proof that you live or work at the address before opening anything. A lease, a piece of mail, or a neighbor who can vouch all help the visit go smoothly.
After the door is open
If the lock is fine, you are done. If a key is lost rather than left inside, a rekey on the spot is worth considering so the missing key no longer turns the cylinder. The locksmith lays out the options and you decide.
Common questions
Do you handle lockouts outside the Upper East Side?
Yes. Calls go out across Manhattan, from the Upper West Side through Midtown and the Villages down to the Financial District.
Is the store open during a night lockout?
No. The store at 1450 1st Ave keeps regular hours. The emergency line is its own service and runs 24/7.